Using Anima is quick and simple.

Once Anima has been accessed online, either on a mobile phone, tablet or computer, patients can complete a questionnaire sending a message to the surgery seeking advice for your clinical condition. 

Surgery staff will then look through the responses and take action appropriately, responding to patients via Anima with either a solution to the problem, signposting or with a care pathway devised by the clincian . Patients must have an e-mail address and contact telephone number to use Anima. 

Anima actually helps us help more patients faster:

We can review more requests each day – Anima allows us to quickly assess medical needs and distribute requests efficiently. That is why this is so important you give us as much information as possible in your initial request.

Smart triage means fairer care – We can sort urgent cases from routine ones, ensuring those who need help most get reviewed first.

Not every request needs a GP appointment – Some issues can be managed with quick advice, pharmacy support, or self-care – saving you time!

We work as a team – Requests can be handled by the right professional (GPs, nurses, pharmacists, or admin staff), so you get the best care without unnecessary delays.

More flexible care options – Depending on your request, we may respond with:

A message with self-care advice

A referral to a pharmacist

A phone call with a GP

A face2face appointment, if needed

Signposting to another service

Anima  is not suitable for use in emergencies. Call 999 in the event of an emergency.

Click the link below to create an account: https://patients.animahealth.com/blue/signIn

How Anima Works

  • You can use Anima on any smartphone, tablet, or computer.

  • Simply enter your details and describe your problem — medical or non-medical.

  • You can upload photos if you wish.

  • You may request a preferred GP, where appropriate.

  • You can submit requests on behalf of your child or someone you care for, as long as they are registered with the Practice.

  • Proxy requests for anyone aged 16 or over must be approved by the Practice.

Using Anima means you don’t need to phone the Practice, and there is no online queue.

If You Cannot Use Online Services

If you are unable to use online platforms, our team will ask you the same triage questions by telephone or in person. Some questions may be personal, so please provide as much information as possible to help us triage your request appropriately.

Requests made by telephone or in person are available during the same opening times as Anima submissions:

08:00 – 18:30 (from 1 October 2025)

Who Can Use Anima?

To use Anima, you must:

  • Be a registered patient at Horncastle Medical Group, or

  • Be submitting a request on behalf of a registered patient.

Helpful Anima Guides