Anima is an online consultation tool that helps GPs/ANPs manage patient requests and queries through digital triage. Anima makes it easier for patients to talk to their doctor and help GPs to prioritise and deliver care through message, phone and also video.
07:45 -10:00 – Anima is open Monday – Friday
Anima is open 07:45 – 10:00 Monday – Friday, for all GP and Advanced Nurse Practitioner requests, to avoid the initial 8 am rush. The phone lines and practice opening time remain the same at 8am and rather than waiting in the queue you can request a call back form one of the team.
Please do not attend the reception desk at 8am as the request will still be triaged and submitted to a clinician for priority.
After 10:00
After 10:00 when Anima has closed and you feel that you need a same day urgent appointment, then please contact the surgery and one of the team will assist.
What if I do not have access to Anima?
We are still asking patients to submit requests via Anima and we will continue to assist all patients who do not have access via the telephone.
Any response from the Practice will be sent via email or SMS and will show on your Anima account also. You may also see a care plan from the clincian or advice and guidance.