2024

 

Results for June 2024

Thank you to all the patients who completed a friends and family test survey in June.

 

Overall, how was your experience of our service?

55% answered very good

25% answered good

9% answered neither good nor poor 

4% answered poor

7% answered very poor

0% don’t know                                                                                                     

                                                                                                                                                   

 

Following changes to the guidance by the Department of Health in the diagnosis of Urinary Tract infections (UTI) the Practice will no longer accept urine samples handed into the practice.

All requests for possible UTI infections will be directed in the first instance to the UTI service at Co-op Pharmacy if patients meet the criteria as below:

Females -16 years and under 65 years of age who are not pregnant, diabetic, have a catheter, history of kidney stones, breastfeeding, hypersensitive to Nitrofurantoin, or a known pulmonary disease or if you had a recent urine infection in last three months.

If you suspect you have a UTI and you don’t meet the UTI service criteria, then please follow the guidance below:

Samples can no longer be dropped off by any patient.

All requests now need to be triaged by a clinician. Submissions ideally need to be on Ask MY GP and a UTI Questionnaire will be sent for you to complete. If you do not have access to Ask MY GP, then call the Practice and one of the team will complete this for you.

The clinician will review the form submitted and to take the necessary actions. If they wish you to bring a sample in, they will request this. They may also issue medications if deemed necessary without a sample.

Samples that have been requested by a clinician are to be in the Practice by 11am. Any sample submitted after this time may not be dealt with until the next working day.

Friends & Family Test - May 2024 

 

Results for May 2024

Thank you to all the patients who completed a friends and family test survey in May.

 

Overall, how was your experience of our service?

75% answered very good

12% answered good

2% answered neither good nor poor 

5% answered poor

6% answered very poor

0% don’t know                                                                                                     

                                                                                                                                                   

 

Please be aware we will be closed for Staff Training on Thursday 23rd May 2024 Between 1pm and 345pm.jpg

 

Results for April 2024

Thank you to all the patients who completed a friends and family test survey in April.

 

Overall, how was your experience of our service?

69.2% answered very good

14.3% answered good

2.2% answered neither good nor poor 

3.3% answered poor

8.8% answered very poor

2.2% don’t know                                                                                                  

                                                                                                                                                   

 

FRIENDS AND FAMILY TEST

 

 

Results for March 2024

Thank you to all the patients who completed a friends and family test survey in March.

 

Overall, how was your experience of our service?

67% answered very good

10.3% answered good

8.2% answered neither good nor poor 

7.2% answered poor

6.2% answered very poor

1% don’t know                                                                                                     

                                                                                                                                                   

 

The NHS Prescription Charge from 1 May 2024 is £9.90 per item

NHS prescription charges are a tax collected for the Government in England.

The money collected does not help to fund this pharmacy and is unrelated to the cost of your medicine(s).

Some items may have more than one charge, e.g. elastic hosiery; a member of the pharmacy team will explain if that is the case.

If you need multiple prescription items or are prescribed certain HRT medicines, a Prescription Prepayment Certificate (PPC) could save you money. For more information visit:

www.nhsbsa.nhs.uk/ppc

Certain patient groups are entitled to free NHS prescriptions and certain items (e.g. contraceptives) are free-of-charge on the NHS.

To check if you’re eligible for free NHS prescriptions, visit: 

www.nhsbsa.nhs.uk/healthcosts

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FRIENDS AND FAMILY TEST

 

 

Results for February 2024

Thank you to all the patients who completed a friends and family test survey in February.

 

Overall, how was your experience of our service?

60.8% answered very good

19% answered good

8.9% answered neither good nor poor 

2.5% answered poor

8.9% answered very poor

0% don’t know                                                                                                     

                                                                                                                                                   

 

Announcement.jpg

07:45 -09:00 – Ask My GP open Monday – Friday

Ask My GP will now be open 07:45 – 09:00 Monday – Friday, for all GP and Advanced Nurse Practitioner requests, to avoid the initial 8 am rush.  The phone lines and practice opening time remain the same at 8am.

This will allow the person triaging more time to ensure those with greater clinical need are allocated the earliest opportunity to be seen I.e., Same day appointments or it may mean an appointment at a later date.

After 09:00  

After 09:00 when Ask My GP is closed and you feel that you need a same day urgent appointment, then please contact the surgery and one of the team will assist.

Can I submit anything when it’s closed after 09:00?

Ask My GP remains open for the following 24/7:

Sick Note requests, Medication requests, Practice Nurse appointment requests, change of details, Travel vaccinations and cancelling appointments. These will be dealt with during normal working hours 08:00 to 18:30 Monday to Friday.

What if I do not have access to Ask MY GP?

We are still asking patients to submit requests via Ask MY GP and we will continue to assist all patients who do not have access via the telephone.  

 

Boots Horncastle have advised us they are no longer offering a managed repeat service for prescriptions.

Patients who wish to order medication are to undertake this via the NHS App or Systm Online services as and when its due. For those patients who cannot use these services they can still drop requests into the surgery or through the letter box when the surgery is closed. 

Any queries then please contact Boots Horncastle on 01507 523837 

For more advice on the NHS app see the link here: https://www.horncastlemedicalgroup.co.uk/how-do-i/nhs-promotions

Results for January 2024

Thank you to all the patients who completed a friends and family test survey in January.

 

Overall, how was your experience of our service?

53.4% answered very good

16.5% answered good

11.7% answered neither good nor poor 

8.7% answered poor

8.7% answered very poor

1% don’t know                                                                                                     

                                                                                                                                                   

 

2023

Results for December 2023

Thank you to all the patients who completed a friends and family test survey in December.

 

Overall, how was your experience of our service?

63% answered very good

16% answered good

5% answered neither good nor poor 

8% answered poor

7% answered very poor

1% don’t know                                                                                                     

                                                                                                                                                   

 

FRIENDS AND FAMILY TEST

 

 

Results for November 2023

Thank you to all the patients who completed a friends and family test survey in November.

 

Overall, how was your experience of our service?

63% answered very good

16% answered good

5% answered neither good nor poor 

8% answered poor

7% answered very poor

1% don’t know