2024
FRIENDS AND FAMILY TEST
Results for February 2024
Thank you to all the patients who completed a friends and family test survey in February.
Overall, how was your experience of our service?
60.8% answered very good
19% answered good
8.9% answered neither good nor poor
2.5% answered poor
8.9% answered very poor
0% don’t know
07:45 -09:00 – Ask My GP open Monday – Friday
Ask My GP will now be open 07:45 – 09:00 Monday – Friday, for all GP and Advanced Nurse Practitioner requests, to avoid the initial 8 am rush. The phone lines and practice opening time remain the same at 8am.
This will allow the person triaging more time to ensure those with greater clinical need are allocated the earliest opportunity to be seen I.e., Same day appointments or it may mean an appointment at a later date.
After 09:00
After 09:00 when Ask My GP is closed and you feel that you need a same day urgent appointment, then please contact the surgery and one of the team will assist.
Can I submit anything when it’s closed after 09:00?
Ask My GP remains open for the following 24/7:
Sick Note requests, Medication requests, Practice Nurse appointment requests, change of details, Travel vaccinations and cancelling appointments. These will be dealt with during normal working hours 08:00 to 18:30 Monday to Friday.
What if I do not have access to Ask MY GP?
We are still asking patients to submit requests via Ask MY GP and we will continue to assist all patients who do not have access via the telephone.
Boots Horncastle have advised us they are no longer offering a managed repeat service for prescriptions.
Patients who wish to order medication are to undertake this via the NHS App or Systm Online services as and when its due. For those patients who cannot use these services they can still drop requests into the surgery or through the letter box when the surgery is closed.
Any queries then please contact Boots Horncastle on 01507 523837
For more advice on the NHS app see the link here: https://
Results for January 2024
Thank you to all the patients who completed a friends and family test survey in January.
Overall, how was your experience of our service?
53.4% answered very good
16.5% answered good
11.7% answered neither good nor poor
8.7% answered poor
8.7% answered very poor
1% don’t know
2023
Results for December 2023
Thank you to all the patients who completed a friends and family test survey in December.
Overall, how was your experience of our service?
63% answered very good
16% answered good
5% answered neither good nor poor
8% answered poor
7% answered very poor
1% don’t know
FRIENDS AND FAMILY TEST
Results for November 2023
Thank you to all the patients who completed a friends and family test survey in November.
Overall, how was your experience of our service?
63% answered very good
16% answered good
5% answered neither good nor poor
8% answered poor
7% answered very poor
1% don’t know
One You Lincolnshire offer a range of pathways such as Move more, Eat Well, Drink Less, Be Smoke Free, Strength and Balance and Gloji Energy.
In January, we will be at here at the surgery, ready to help you or your family sign up and give more information about making positive lifestyle changes, for a happier and healthier future. Want to know more?
Please come along to our January Wellbeing Drop In Clinic or to find out if you’re eligible head to our website here: https://www.oneyoulincolnshire.org.uk/ “
Message from our in house Dispensary team.
Due to supply issues and delivery delays from our pharmaceutical companies to the Practice the team are currently working 4-5 days behind on prescriptions.
Thank you for your understanding
The Dispensary team
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The way we use Ask MY GP is changing from 20th November 2023
Why we are changing the system.
Due to our ever-increasing list size of patients, the Partners feel that this is the best way forward so we can manage demand and capacity. Patients will send an Ask My GP request through on the morning in which they wish to be seen and are available to attend.
Using Ask My GP also allows the clinicians to manage the flow of all clinical requests in one place and this can then be managed safely and prioritised correctly, which they feel is not happening now.
Changes
Our receptionists and admin team can no longer book appointments directly with GPs/ANPs. All requests will now flow through the Ask My GP system whether created by the patient or a receptionist or by one of the administration team. This is so that clinicians can ensure that patients with the most urgent clinical needs can be prioritised, and it also ensures that those with problems better dealt with by one of the wider team members can be more appropriately signposted within our system (for example for musculoskeletal problems to the in-house physiotherapist or diabetic care to one of our specialist nurses). This way the GPs can focus on the more complex cases.
Please be assured that the important decisions about your care are being made by clinicians which the Partners believe is the safest way to work.
Using Ask My GP
Wherever you are, you can request help from a clinician via your computer, tablet, or smart phone. You will have the option to request email advice, telephone help or a face-to-face appointment.
To use askmyGP, go to the Practice website or download the evergreen life app. If you have not already done so, you will need to register to use it and the system will guide you through a simple set-up process. If you require more assistance in setting up an askmyGP account, visit the help page About askmyGP.
How to request
The best thing is for you to create your own request on Ask My GP, this way the clinician can see what your problem is in your own words and there is plenty of space to explain what your problem is. However, if you do not use a smartphone or computer, you can still call the practice and the receptionist will create a request for you on Ask My GP.
Please note our reception team will need to ask you some personal and medical questions to be able to complete the request for you.
Capacity
Ask My GP will be open from 08:00 Monday - Friday, once the practice has reached capacity for the day it will then close. Please only submit an Ask My GP on the day you wish to be seen.
A clinician will contact you and decide on the best course of action and book appropriately.
What do I do when its closed?
When it is closed you can still submit the following to us: Medication requests, Fitness to work notes and some Admin queries, you can also advise us if you wish to cancel an appointment. Please do bear in mind these will only be dealt with during the working day.
You can also still ring the practice and again the team will then submit an Ask MY GP request to the clinician on your behalf. Whilst it is still closed, we can still respond to you for Urgent cases.
If you wish to find out tests results/ or information on letters, then sign up for the NHS app and you can see these directly on your medical records once filed. Tests/ scans requested from the hospital may not be visible in your records, as the Practice do not always get a copy until the consultant has followed this up with you first.
Care Homes
There is now a care home contact form for all our care homes to submit when open.
Nursing Appointments
Please note all appointments with our nursing team have remained the same and must be booked in advance.
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record. Some people can already access this feature, this won't change for you.
This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from [insert date that your practice will make the change]. For most people, access will be automatic, and you won't need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record by requesting this information via reception [or include online option]. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure. You'll need to make sure you protect your login details. Do not share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.
Clinically vulnerable and eligible 5-11 and 12-17 year-olds will be able to get a Covid-19 vaccination at the Weighing Rooms, Carholme Road, Lincoln, on Saturday 2nd December 2023, between 9.30am-1pm for 5-11s, and from 1.30pm-4.30pm for 12-17s.
*includes chronic respiratory disease, heart disease, vascular disease, liver disease, kidney disease, neurological disease, diabetes, cancers and immunosuppression
Parents and guardians can book appointments online using the National Booking Service https://www.nhs.uk/nhs-services/covid-19-services/covid-19-vaccination-services/book-covid-19-vaccination/?fbclid=IwAR1_HWFfqQLkVvVYNn1gAaLSZ7NCrKzTQbxISgiaIGKts2-7p0t66sb1w5A or by calling 119.
The NHS across Lincolnshire has introduced a smartphone app, which is designed to help people choose the least pressured urgent and emergency care services and to understand waiting times better.
The WaitLess app combines current waiting time, queue numbers and travel-time at urgent care facilities in the county. This displayed information helps people make an informed decision about where to seek the fastest treatment for minor illness and injuries. Along with this, the app displays all available pharmacies in the area as an alternative treatment option.
The times shown on the app combine travel, waiting and treatment time, to give patients the most accurate picture of how long they may spend at each location, allowing them to decide on the most appropriate setting to attend. The app also displays a full list of services available at each site, as well as parking and opening-time information.
The WaitLess app is free to download from The App Store and Google Play; simply search for WaitLess. A desktop version can also be found at https://e-waitless.com/
WaitLess currently only displays waiting times for facilities inside Lincolnshire, and therefore those living on the borders of the county will find that waiting and treatment times at their local facilities outside of Lincolnshire are not included at this time.
We are recruiting for a Qualified Nursing Associate. To find out more and how to apply follow the link:
We are recruiting for a Practice Nurse. To find out more and how to apply follow the link:
https://www.jobs.nhs.uk/candidate/jobadvert/A4407-23-0000
Are you prescribed hormone replacement therapy (HRT)? You could save with an HRT Prescription Prepayment Certificate if you pay more than 2 HRT prescription charges within 12 months.
Find out more: NHS Hormone Replacement Therapy Prescription Prepayment Certificate
2022
Christmas & New Year Opening Times
POSTED ON 22ND DECEMBER, 2022
CHRISTMAS & NEW YEAR OPENING TIMES
Please note that the surgery will NOT be open on the following days:
Saturday 24TH DECEMBER 2022
Sunday 25TH DECEMBER 2022
Monday 26TH DECEMBER 2022
Tuesday 27TH DECEMBER 2022
The surgery will re-open as usual on
Wednesday 28th December 2022 at 8:00am
The surgery will also be CLOSED on
Monday 2ND JANUARY 2023
The surgery will re-open as usual on
Tuesday 3rd January 2023 at 8:00am
Should you require a GP in an emergency during the time the surgery is closed, then contact NHS 111
Community Diagnostic Centre 2 (CDC2) – Public Survey
POSTED ON 26TH MAY, 2022
NHS Lincolnshire are committed to engaging as widely as possible and in particular ensuring that members of the public are aware of future plans for the development of community diagnostic centres (CDC) in Lincolnshire and given the opportunity to help shape these.
They have previously engaged on what is important to the public in delivering diagnostic services and this feedback informed the development of their first CDC in Grantham which has recently opened and started treating patients. They are now asking for your views on the next phase of CDCs.
For more information and to complete the questionnaire please go to : Community Diagnostic Centre 2 (CDC2) – Public Survey (qualtrics.com)
POSTED ON 19TH JANUARY, 2022
CDC_poster_for_print_and_social_FINAL_10.01.22 (1)
Lincolnshire CCG want your views on the future of Community Diagnostic Centres in Lincolnshire! 
Lincolnshire CCG are planning new diagnostic centres in Lincolnshire which will provide a range of elective diagnostic services, providing easier and quicker access to tests and greater convenience to patients, and would welcome your views to help shape them. Find out more…https://lincolnshireccg.nhs.uk/nhs-launches-community…/
Please complete the survey and share your views by 12 noon on Friday 18th February 2022.
SURVEY LINK 
https://nhslincolnshire.qualtrics.com/…/SV_cUCr1UxvlXSfrP8
The survey is available in other formats on request. If you would like help in completing this survey or would like to receive the survey in an alternative format, please contact NHS Lincolnshire CCG at lccg.involveus@nhs.net
2021
POSTED ON 22ND DECEMBER, 2021
The NHS in Lincolnshire is asking everyone aged over 18 who is eligible to please come forward and get their Covid-19 booster now – don’t delay!
Omicron is a real threat to all of us and getting boosted is the best way to protect you and your family. We’re also urging people who’ve only had one vaccination so far, or possibly none at all, to come forward as quickly as possible. Visit https://
POSTED ON 26TH OCTOBER, 2021
Who is eligible for the covid-19 booster?
- people aged 50 and over
- people who live and work in care homes
- frontline health and social care workers
- people aged 16 and over with a health condition that puts them at high risk of getting seriously ill from COVID-19
- people aged 16 and over who are a main carer for someone at high risk from COVID-19
- people aged 16 and over who live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis)
People who are pregnant and in 1 of the eligible groups can also get a booster dose.
When can I have my Covid-19 booster?
Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have had a 2nd dose of a vaccine at least 6 months and 1 day ago.
A coronavirus (COVID-19) booster vaccine dose helps improve the protection you have from your first 2 doses of the vaccine.
It helps give you longer-term protection against getting seriously ill from COVID-19.
Where can I have my Covid-19 booster?
You will receive communication from NHS England once you become eligible for the Covid-19 booster. Once you have this letter you will be able to book an appointment at a mass vaccination site, you can do this online or by calling 119.
The Practice will be holding Covid-19 Booster Clinics at the Surgery, however, there will be limited availability due to receiving stock.
What Vaccine will I receive?
The vaccine that will be given is Pfizer only as Astra Zeneca has not been approved in the UK by the MHRA as a Booster.
POSTED ON 23RD AUGUST, 2021
Horncastle Medical Group will be holding a Flu Clinic at the Surgery on Sunday 19 September. A clinic for over 65s will be held 08:00 – 12:00 and a clinic for under 65s will be held 12:30-16:00.
The Surgery have started to send invitations out by text message.
We would ask that, where possible, patients contact the Surgery via Ask My GP rather than phoning to book their flu jab. Ask My GP can be accessed via our website (https://www.horncastlemedicalgroup.co.uk/) and then clicking on the ‘get help now’ icon.
POSTED ON 6TH AUGUST, 2021
Urgent Notice for Our Patients
The Practice are currently having major issues with the phones presently for both external and internal calls. We are still managing to make some calls to patients but there are issues with this and it is taking several attempts to connect.
It has been reported to our service provider yesterday and they are currently trying to rectify this issue as an urgent matter and have escalated the problem.
If you need to contact the Practice please use the Ask MY GP service.
We kindly ask that patients do not just turn up at reception without having a pre-booked appointment or if they have been asked to attend by a staff member.
Patients can also continue to collect medication from the Dispensary in the Practice.
POSTED ON 22ND JULY, 2021
** DISPENSING PATIENTS **
Please be aware we are currently experiencing issues with our wholesalers and the supply chain in general, due to staff shortages and self-isolating.
We are doing all we can to minimise the impact on our dispensing patients.
Posted in Uncategorized
POSTED ON 14TH JULY, 2021
Update for Patients with effect from 19th July 2021
Horncastle Medical Group procedures for patients coming to the surgery will remain the same following the Government announcement and PHE Infection Control guidance. You will still need to wear a mask, ideally a surgical one, if unavailable these can be provided at reception. You will also be asked to use the hand sanitiser provided. All of our staff will continue to wear appropriate PPE.
The Partners have reached this decision in order to protect the patients attending the surgery who are vulnerable and may be unvaccinated due to medical reasons . These measures are also in place to protect the staff to ensure we can provide a continued healthcare service.
We will continue to monitor the situation and provide updates when necessary.
We thank you for your continued support.
The Partners
Horncastle Medical Group
POSTED ON 8TH JULY, 2021
Horncastle Medical Group are Recruiting
Would you like to pursue a career as a General Practice Nurse?
Horncastle Medical Group are looking for a General Practice Nurse to join our dynamic forward thinking team. You don’t necessarily need previous experience in General Practice Nursing as full training will be available for the right candidate.
You will need a valid NMC PIN and you must already be a registered general nurse to apply
The position is for full or part-time hours, which is subject to change according to practice need. Salary is negotiable as this is a training role initially.
We are seeking someone who is a team player, who has a flexible approach to work, who is keen to learn and who is willing to undergo the training as stated below:
- For nurses within 1 year of qualification – you will be undertaking the Lincolnshire GPN Nurse Fellowship programme for the first 24 months of your employment. You will be supported by the practice team to meet the skills and competencies set by this Fellowship programme. This is fully funded by the practice for the right candidate. Your role will develop over the 24 months and you will remain employed by us after you complete the programme. As part of this programme you will have full support from the lead nurse team at Lincolnshire Training Hub.
- For all other nurses – you will be undertaking a Fundamentals in Practice Nursing Bsc/PGCert at De Montfort University to gain all the essential practice nursing skills and competencies. You will receive support from the practice as well as an external experienced practice nurse. This is fully funded by the practice for the right candidate.
Please send your CV and covering letter to:Hannah.Daniel2@nhs.net
Informal visits or telephone calls welcome by contacting Hannah Daniel, Lead Practice Nurse or Hazel Fuller, Practice Manager Hannah.daniel2@nhs.net or Hazel.fuller@nhs.net
Telephone Enquiries: 01507 522998
Closing Date: Sunday 25 July 2021
Interviews: In person or via Microsoft Teams Thursday 29 or Friday 30 July
Any applications received after this date will not be accepted
Posted in Uncategorized
POSTED ON 18TH JUNE, 2021
For more information on the national Data Opt Out patients can ring the NHS Digital Contact Centre phone number: 0300 303 5678 Monday to Friday, 9am to 5pm (excluding bank holidays) or you can go online at the link below and register your wishes there.
POSTED ON 29TH JANUARY, 2021
Horncastle Medical Group are part of the East Lindsey Primary Care Network (PCN) and we are working collectively at Louth County Hospital to provide this service for all East Lindsey patients in the PCN. Staff are being provided for these clinics at Louth County Hospital from Horncastle Medical Group .
In addition to this Horncastle Medical Group will be offering clinics at the Surgery as we receive vaccines, which is often at very short notice. These clinics, where possible will be used for those patients who are unable to travel to the sites at Louth and Boston and high risk patients will be prioritised.
The list of COHORTs are detailed below:
1 Residents in a care home for older adults and their carers2 All those 80 years of age and overFrontline health and social care workers3 All those 75 years of age and over4 All those 70 years of age and over and Clinically extremely vulnerable individuals5 All those 65 years of age and over6 All individuals aged 16 years** to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality7 All those 60 years of age and over8 All those 55 years of age and over9 All those 50 years of age and over
The Pfizer-BioNTech vaccine is authorised in those aged 16 years and over. The AstraZeneca vaccine is only authorised for use in those aged 18 years of age and over
Further guidance can be found here: Priority groups for coronavirus (COVID-19) vaccination: advice from the JCVI, 30 December 2020 – GOV.UK (www.gov.uk)
If you are a carer you will be vaccinated in COHORT 6, when we vaccinate patients aged 16-64 with underlying health conditions (this is not extremely clinically vulnerable)
Please do not contact the surgery in regards to your COVID vaccination we will contact you. We are contacting patients as per the guidance issued by the Government and we are unable to vaccinate outside of the cohorts. The situation is changing on a daily basis so please bear with us and we will keep patients updated on our website and Facebook page.
If you do not know your NHS number, which you need to organise your appointment, you can find it using this service: https://
POSTED ON 20TH JANUARY, 2021
GOING LIVE – Lincolnshire COVID Vaccination Team Online Answering Your Questions Thursday 21st January 2021 at 5pm
The team in charge of vaccinating Lincolnshire from COVID-19 will take part in an online information session this week to answer the public’s questions.
The event, hosted by HWLincs and Healthwatch Lincolnshire, will start at 5pm on Thursday 21 January 2021.
The vaccination leads on the panel will include Lincolnshire Public Health, NHS Lincolnshire, the United Lincolnshire Hospitals Trust (ULHT), Lincolnshire Clinical Commissioning Group (CCG), as well as some of the managers from our vaccination sites.
The panel will answer questions on all aspects of the vaccination process, including your invitation to get the vaccination, how to book online and what to expect at the vaccination centre.
To put your question to the panel, email enquiries
An HWLincs spokesperson said:
“With the roll out of vaccinations happening so quickly it is really important that people get the right information as early as possible.
“Being able to get the information direct from the NHS and Lincolnshire County Council is critical to people being protected so we are delighted to be hosting this information session for our local residents.”
The webinar will take place on Zoom and to register visit https://
For more information on the event and to register to attend on Thursday evening, visit https://
Those unable to catch the webinar live will be able to watch it on demand through the HWLincs Facebook page.
Posted in News Updates
POSTED ON 8TH JANUARY, 2021
COVID Vaccination Update
Patients who have already received the first dose of vaccination against COVID-19 and are awaiting their second dose of the vaccination. Based on the current situation in the UK, the Joint Committee on Vaccination and Immunisation (JCVI) have revised their guidance about what the priority should be for vaccination.
Both of the currently available vaccinations offer good protection, which builds from the first dose, and the JCVI have therefore advised that given the current situation in the UK, it’s better to provide a first dose for more people than to slightly improve the immune response for those who have already had a dose.
A second dose will be provided, but with a slightly longer gap than initially suggested.
Patients who have second vaccinations booked on the 10th and 11th January and the 20th and 21st January at Louth Hospital will have these cancelled.
We know this will be disappointing news for those who had a second appointment booked for the COVID vaccination.
Rebooking patients is always the last thing we want to do, and even more so in these circumstances, but we know that our patients are understanding and will support the Government in trying to give the best outcomes for the greatest number of people.
Please also be aware that this is out of the Practices control.