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Update on Horncastle Medical Group Coronavirus policy:

Routine appointments, we aim for these to be by telephone or video consultation. Should your GP or Nurse Practitioner decide they need to see you face to face, an appointment will be given.

Urgent appointments, we will continue to see patients as previously, however, if there is a likelihood you may have coronavirus or been in contact with someone who has coronavirus, you will be asked to contact NHS 111. Patients will only be allowed in the Practice if they have a booked appointment or are collecting medication from our dispensary.

 If you attend the surgery and have no appointment, you will be asked to telephone the surgery and your queries will be assessed.

Medications

Please do not come to the surgery to order your medication, either email, order online, post by Royal Mail or through the surgery outside letterbox.

Dispensing patients can collect their medication as usual, unless there is a likelihood they may have coronavirus or been in contact with someone who has coronavirus, in which case alternative collection arrangements should be made.

Minor Injuries

This service will continue as usual, however, all patients will need to telephone the surgery prior to being seen, it is no longer a walk in service.

Treatment Room

Patients requiring wound assessments, regular injections and immunisations will be able to book one week ahead.

Routine Chronic Disease Management (Diabetes, CHD, asthma, COPD etc.)

These appointments are being put on hold in the short term, however, if you have any specific concerns in relation to your illness, please call for a telephone consultation.

 Please be advised that this advice and guidance is likely to change as we receive further guidance from NHS England and Public Health England.

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Welcome

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Accessibility and Communication Needs

Good communication with patients is vitally important for maintaining good quality of care. This responsibility falls on both us as a Practice and yourselves as the patient; you communicate effectively to us and we can can provide the best care for you, we communicate effectively to you and you are more informed about your health, care and services available.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

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(Site updated 02/04/2020)
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